Zoho Books - Why am I not able to send invoices, quotes, etc. when I use an AOL email address as my primary email address?
If you create your Zoho Books account using an AOL email address, you won’t be able to send invoices, quotes to your customers as AOL’s DMARC policy does not allow Zoho Books to send emails on behalf of users/businesses using AOL addresses.
Hence, we advise you to change your primary email address created under a different domain.
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Is it possible to change the email address with which I access my Zoho Books account?
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Will I be able to change my customer’s email address? Will he now able to view the old invoices in the customer portal?
Yes, you can change the email address of a customer. Send him a portal invitation again using the new mail ID, using which he can create a password and log back into the portal. Once this is done, he can view all old invoices you’ve sent him
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