Zoho CRM Using Zoho Sheet View

Zoho CRM Using Zoho Sheet View

You can tap into the power of spreadsheets within your CRM account using Zoho Sheet View. In this view, you'll be able to access your module's data in the spreadsheet format.This mode of working is particularly convenient when you need to make multiple changes in multiple records.

How does Zoho Sheet View help a sales rep?

As a sales rep, you communicate with multiple prospects throughout your day. You need to stay active on your phone, handle the torrent of emails filling up your inbox, stay on top of many messaging platforms, and more. During all this activity, it's common to see a sales rep switch between multiple tabs to update records. These updates need to be done multiple times in the span of a workday.

This could be frustrating for some reps. If you count yourself among them, you could switch to Zoho Sheet View. Now, you can:
  1. Create a custom view of your prospects
  2. Open it in Zoho Sheet View, and comfortably make changes to multiple records
  3. Push those changes to your CRM by simply saving the sheet

Availability

Users with the Sheet View permission (Module permissions > Others) enabled in their profile can access this feature.


To use Zoho Sheet View

  1. Click the [Module] Tab. The module could be Leads, Accounts, Contacts, etc.

  2. In the [Module] page that opens, do the following:
  1. Click the list view drop-down list.
  2. Select the list view that you want to see in Zoho Sheet View.
  3. Click Actions near the top-right corner.
  4. Select Zoho Sheet View .

  1. The Sheet View will open in a new tab. Make the required changes in the spreadsheet.
  2. Click Save to push those changes to your CRM account.
Note
  1. Data in untouched records in the spreadsheet will not overwrite the corresponding data in your CRM.
  2. Besides the changes being pushed to your CRM account, the following events happen on saving the sheet:
    1. Automations are triggered
    2. Entries are added in the Timeline and Audit Log for changes made using Zoho Sheet View

    3. The Last Activity Date field is updated for the modified records
  3. If you're unable to see the Zoho Sheet View option when you click Actions:
  1. Please check if the module supports Sheet View. The list of unsupported modules is provided in the Note section.
  2. If the module is supported, please check if you're using the Kanban View. To access Sheet View, you'll have to use the List View or the Canvas View.

Scenario

Let's assume that you've a list of 50 products in your CRM account and that you want to update the description of each of those products. Let's look at the different options available and pick the fastest one:
  1. Quick edit in record detail page: This option is designed to make a small number of changes in a single record. Our task involves making changes in a lot of records, so this option would slow us down.
  2. Edit button in record detail page: This option is meant for a lot of changes in a single record. Like the previous option, using this option would be tedious for 50 records.
  3. Mass update in the module page: This is the best choice for updating a field in multiple records to the same value. Since our descriptions differ from product to product, this option cannot be used efficiently to complete the task. If used, it would actually require more work than the previous two options. Another issue is that the text area field cannot be mass updated.
  4. Zoho Sheet View: This is the right choice for this scenario. You can quickly open up the list of all your products in the Sheet View mode, enter their descriptions one after the other, and click Save when you're done. You've successfully updated the descriptions of 50 products with the least amount of time and effort.  

Best practices

  1. Ensure that all mandatory fields have values.
  2. Lookup fields will show up as two columns: Lookup Name (Read-only) and Lookup Record ID (Editable). To update the lookup field, enter the correct value in the Lookup Record ID column.
  3. To change the owner of a record, enter the email address of any active user in the record owner column.
    The record owner column will be in this format: [Module] owner. For example, Lead Owner, Account Owner, Deal Owner, and so on.
  4. Avoid changing the format of dates since it is based on locale.
  5. To add multiple tags, separate them using commas. For example: New Lead, Manufacturing Industry, APAC.
  6. Please note that you can add a maximum of 10 tags to each record. Once this limit is reached, additional tags will not be added to your record.
  7. To select multiple options in a multi-select picklist, separate them using semicolons. For example: Retail;Wholesale;E-commerce.
When you modify data in the Lookup Record ID column and save the sheet:
  1. The changes will be pushed to the CRM
  2. The corresponding Lookup Name data in Sheet View will remain unchanged
Please close the sheet and access Sheet View again to see the changes reflected in the Lookup Name column.



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